Refund policy

Returns, Refunds & Warranty Policy

Effective Date: 5-8 business days

This Returns, Refunds & Warranty Policy applies to all purchases made from Lazy Luxuries through our website or any other authorised sales channel.

By placing an order with Lazy Luxuries, you agree to this Policy. Nothing in this Policy limits or excludes any rights that consumers have under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), or any other applicable South African law.

1. Product Information

Lazy Luxuries sells a Universal Gooseneck Bed & Desk Mount, designed to securely hold compatible smartphones and tablets.

Customers are responsible for ensuring that:

• Their device is compatible with the product before purchasing.

• The product is installed according to the supplied instructions.

• The mount is used only for its intended purpose.

Improper installation or misuse may result in damage for which Lazy Luxuries accepts no responsibility where permitted by law.

 

2. Inspection Upon Delivery

Customers should inspect their order immediately upon delivery.

If your parcel is:

• damaged;

• incomplete;

• incorrect; or

• appears to have been tampered with,

you must notify us within 48 hours by emailing [Support Email].

Please include:

• Order number

• Full description of the issue

• Clear photographs of:

• the product;

• the packaging;

• the courier label (where applicable)

Failure to report transit damage promptly may affect our ability to claim against the courier. This does not affect your statutory rights regarding defective goods.

 

3. Cooling-Off Period (Online Purchases)

Where applicable under South African law, customers who purchase goods online may exercise their statutory cooling-off rights.

To qualify:

• you must notify us within the legally prescribed period;

• the product must be returned unused;

• the product must be in its original packaging;

• all accessories, manuals and packaging must be included.

Customers remain responsible for the direct cost of returning goods unless the law provides otherwise.

4. Voluntary Returns

Outside of statutory rights, Lazy Luxuries may accept returns at its sole discretion.

Voluntary returns will only be accepted where:

• the product has never been used;

• all protective packaging is intact;

• the item is free from scratches, marks or damage;

• all accessories are included;

• the product is received in a resalable condition.

Returns that do not meet these conditions may be rejected.

 

5. Products That Cannot Be Returned

Except where required by law, the following cannot be returned:

• Products showing signs of installation or use.

• Products damaged through misuse.

• Products modified or repaired by anyone other than the manufacturer.

• Clearance or final-sale items.

• Promotional or free gift items.

• Customised or personalised products.

 

6. Compatibility

Our Universal Gooseneck Mount is designed to fit a wide range of phones and tablets.

Customers are responsible for checking:

• device dimensions;

• case thickness;

• clamp compatibility;

• desk or bed frame thickness.

A product that is incompatible with a customer’s device or furniture does not constitute a manufacturing defect.

 

7. Manufacturing Defects

Under the Consumer Protection Act, customers have statutory rights if goods are defective.

A manufacturing defect includes faults caused during manufacture or assembly.

Examples include:

• broken adjustment joints on arrival;

• defective clamps;

• faulty tightening mechanisms;

• structural failure during normal intended use.

The following are not considered manufacturing defects:

• accidental damage;

• misuse;

• dropping the product;

• over-tightening clamps;

• bending beyond intended limits;

• improper installation;

• normal cosmetic wear;

• damage caused by excessive weight or unsupported devices;

• use with incompatible furniture or devices.

 

8. Six-Month Implied Warranty

In accordance with Section 56 of the Consumer Protection Act, consumers may be entitled to a repair, replacement or refund if the product fails to satisfy the quality standards required by law within six months after delivery, provided the failure is not due to misuse, abuse, negligence or unauthorised alterations.

Lazy Luxuries reserves the right to inspect any returned product before determining the appropriate remedy.

 

9. Return Approval Process

No returns will be accepted without prior authorisation.

Before returning any item, customers must contact us to obtain a Return Authorisation.

Returns sent without authorisation may be refused.

 

10. Return Shipping

Unless the product is defective or incorrectly supplied:

Customers are responsible for:

• return courier costs;

• secure packaging;

• ensuring the returned product reaches us safely.

We recommend using a tracked courier service.

Lazy Luxuries is not responsible for returned parcels lost or damaged during transit where the return shipment is arranged by the customer.

 

11. Incorrect Orders

If Lazy Luxuries supplies:

• the wrong product;

• the wrong quantity; or

• the wrong accessory,

we will, at our cost:

• collect the incorrect item;

• replace it; or

• provide a refund where appropriate.

 

12. Refunds

Refunds are only processed after:

• the returned product has been received;

• the product has been inspected;

• the return has been approved.

Approved refunds will be issued using the original payment method where reasonably possible.

Original delivery charges are non-refundable unless:

• required by law; or

• the return is due to our error.

Where legally permitted, Lazy Luxuries may deduct reasonable amounts for diminished value if goods have been handled beyond what was necessary to inspect them.

 

13. Exchanges

Exchanges are offered subject to stock availability.

Customers requesting an exchange for reasons other than a defect are responsible for all shipping costs.

 

14. Fraud Prevention

To protect our customers and business, Lazy Luxuries reserves the right to:

• request proof of purchase;

• request photographs or videos;

• inspect all returned goods;

• verify customer identity;

• refuse fraudulent or abusive claims;

• report suspected fraud to the relevant authorities.

Repeated abusive return requests may result in future orders being refused.

 

15. Limitation of Liability

To the fullest extent permitted by South African law:

Lazy Luxuries shall not be liable for:

• indirect or consequential loss;

• loss of income;

• loss of profits;

• damage arising from improper installation;

• damage caused by misuse;

• damage to phones, tablets, furniture or other property resulting from improper installation or use.

Customers acknowledge that the Universal Gooseneck Mount must be correctly installed before use.

Users remain responsible for ensuring that devices are securely clamped before leaving them unattended.

Nothing in this clause excludes liability that cannot legally be excluded under South African law.

 

16. Contact Us

Lazy Luxuries

Email: support@lazyluxuries.co.za

Telephone: 070 406 1770

Business Address: 

5 Joubert Street
Vereeniging
Gauteng
1939
South Africa

Business Hours:

Monday–Friday: 08:00–17:00 SAST

 

By purchasing from Lazy Luxuries, you acknowledge that you have read, understood and agreed to this Returns, Refunds & Warranty Policy.