Shipping policy
1. Shipping Areas
Lazy Luxuries currently ships to physical addresses within the Republic of South Africa.
Unfortunately, we do not deliver to P.O. Boxes, farms, military bases, or locations where our courier cannot provide service.
2. Courier Partner
All orders are shipped using Aramex Store-to-Door or another reputable courier service if required.
Once your parcel has been collected by the courier, delivery is handled by the courier’s network.
3. Processing Time
Orders are processed within 8-15 business days, excluding weekends and public holidays.
Orders placed after business hours, on weekends or public holidays will begin processing on the next business day.
During promotional periods or high order volumes, processing times may be slightly longer.
4. Estimated Delivery Time
Once dispatched, delivery typically takes 8–15 business days depending on your location.
Delivery times are estimates only and are not guaranteed.
Remote or outlying areas may require additional delivery time.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Customers are responsible for monitoring their shipment using the provided tracking details.
6. Delivery Delays
While Lazy Luxuries aims to dispatch all orders promptly, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:
- courier operational delays;
- adverse weather conditions;
- public holidays;
- strikes or industrial action;
- civil unrest;
- customs or regulatory inspections (where applicable);
- incorrect delivery information supplied by the customer;
- natural disasters or other force majeure events.
Lazy Luxuries is not responsible for delays caused by the courier or other events beyond our reasonable control.
However, we will make reasonable efforts to assist customers in tracking their parcels and resolving delivery issues.
Nothing in this policy limits any rights you may have under applicable South African law.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details.
If incorrect or incomplete delivery information is provided:
- additional courier charges may apply;
- delivery may be delayed;
- re-delivery fees may be charged where applicable.
Lazy Luxuries is not responsible for delays or failed deliveries resulting from inaccurate information supplied by the customer.
8. Failed Delivery Attempts
If the courier is unable to deliver because:
- nobody is available to accept delivery;
- access to the premises is restricted;
- the delivery address is incorrect; or
- the parcel is not collected after a delivery attempt where applicable,
the parcel may be returned to us.
Any additional shipping costs for re-delivery may be charged to the customer.
9. Risk and Ownership
Risk in the goods passes to the customer upon successful delivery to the delivery address provided at checkout.
Ownership of the goods remains with Lazy Luxuries until full payment has been received.
10. Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been tampered with, please notify us within 48 hours of delivery.
Please provide:
- your order number;
- photographs of the parcel;
- photographs of the damaged product; and
- a description of the issue.
If a parcel is confirmed by the courier to be lost in transit, Lazy Luxuries will, at its discretion and subject to investigation, replace the item or issue a refund in accordance with applicable South African consumer laws.
11. Delivery Acceptance
A signature or other accepted proof of delivery may be required by the courier.
Delivery to the address provided at checkout will be regarded as successful delivery.
It is the customer’s responsibility to ensure that an authorised person is available to receive the parcel.
12. Shipping Charges
Shipping charges are displayed during checkout before payment is completed.
Any promotional free shipping offers are subject to the terms of the specific promotion.
13. Contact Us
If you have any questions regarding your shipment, please contact us:
Lazy Luxuries
Email: support@lazyluxuries.co.za
Telephone: 070 406 1770
Business Hours:
Monday–Friday: 08:00–17:00 SAST